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Rough-in valve too deep
Follow the steps below, and provide us with valid information:
- Measure the distance from the tile surface to the cartridge sleeve
- Provide multi angle pictures for confirmation
- The size you desire may require customization, taking about 15 days for production and an additional 9-15 days for shipping (Fees apply）
If this arrangement suits you, please contact KES with information above.
Measure the distance from the tile surface to the cartridge sleeve
Recommended depth for stringer installation
Supply elbow/shower arm thread too short
Follow the steps below, and provide us with valid information:
- Measure the distance from the tile surface to the pipe joint
- Provide multi angle pictures for confirmation
- Existing extension components:1/4'、5/8''
- The size you desire may require customization, taking about 15 days for production and an additional 9-15 days for shipping (Fees apply）
If this arrangement suits you, please contact KES with information above.
Should flush with drywall
Tile opening too large
For handshower supply elbow, KES can provide decorative covers with a peripheral size of 65 * 65mm and an inner hole size of 25mm
For shower arm, KES can provide decorative covers with a peripheral size of 65 * 65mm and an inner hole size of 30mm
For valve body, KES can provide decorative covers with a peripheral size of 180x180mm\ 200x200mm\ 175x220mm.
Attention: The applicable models of decorative covers are limited. If necessary, please contact KES with your order number to confirm if they are suitable.
Problem still exists or No after-sales information you need?
