Switch Function Fail

Note: By design, both showers will spray at the same time when the knob is switched between two functions.

① Diverter knob loose

Remedy：Use included tool to tighten the set screw

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② Diverter cartridge damaged or Buttons damaged

Remedy：Contact KES for replacement

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Video of replace the diverter cartridge

Replacing the diverter cartridge--Old Version

Replacing the diverter cartridge--New version

Replacing the button cartridge--XB6245S12

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Problem still exists or No after-sales information you need? 

        Contact KES : cs@keshome.com or click to Chat now!

2023-05-25