① Diverter knob loose
Remedy:Use included tool to tighten the set screw
![](https://saas.bk-cdn.com/t/35d485ae-4ed2-40fa-852f-69628021d58e/u/45795e22-da27-4982-9f6a-3922c022d40c/1684919114465/image.png)
② Diverter cartridge damaged or Buttons damaged
Remedy:Contact KES for replacement
Video of replace the diverter cartridge
![](https://saas.bk-cdn.com/t/35d485ae-4ed2-40fa-852f-69628021d58e/u/45795e22-da27-4982-9f6a-3922c022d40c/1685007429260/IMG_1238.jpg)
![](https://saas.bk-cdn.com/t/35d485ae-4ed2-40fa-852f-69628021d58e/u/45795e22-da27-4982-9f6a-3922c022d40c/1685007495510/XB6305-BK-%E4%B8%BB%E4%BD%93%E5%8D%96%E7%82%B9%E5%9B%BE.jpg)
![](https://saas.bk-cdn.com/t/35d485ae-4ed2-40fa-852f-69628021d58e/u/45795e22-da27-4982-9f6a-3922c022d40c/1685007560980/2023523181556.jpg)
Problem still exists or No after-sales information you need?