| Cause | Remedy |
| Incorrect cartridge installation | Align cartridge bottom with main body, then reinstall it |
| Cartridge bonnet nut loose | Tighten bonnet nut. Click For Video |
| Cartridge damaged | Contact KES for replacement |
Tips to Align cartridge bottom with main body
| Cause | Remedy |
| Wrong size or damaged plumbing fittings | Double check connectors or contact KES Note: Size of plumbing fittings should be 1/2"-14 NPT |
| Insufficient Teflon tape/sealant | Wrap Teflon tape around connector 5 times and apply sealant |
Tips for Connectors Installation
| Cause | Remedy |
| Shower head damaged/cracked | Contact KES with photo/ video for replacement |
| White rubber ring worn | As above |
| Ball joint adapter loose | Remove showerhead, tighten ball joint adapter separately, reinstall. |
| Miss filter gasket | Use spare filter gasket or Contact KES for replacement |
| Cause | Remedy |
| Damaged | Contact KES with photo/video for replacement |
| Insufficient Teflon tape/sealant | Wrap Teflon tape around connector 5 times and apply sealant |
Tips to Wrap Teflon tape and Apply sealant
| Cause | Remedy |
| Miss filter gasket from the hose connector | Use spare filter gasket or Contact KES for replacement |
| Filter gasket worn | As above |
| Damaged | Contact KES with photo for replacement |
| Cause | Remedy |
| Cartridge dirty | Remove and clean the cartridge |
| Cartridge damaged | Contact KES with video for replacement |
Problem still exists or No after-sales information you need?
Contact KES : cs@keshome.com or click to Chat now! .png)
