① Plumbing not properly secured
Remedy: Contact a professional to check
② Check valves/Cartridge damaged
Remedy: Click to contact KES for replacement.
Please provide:
- Dated proof of purchase
- Decription of the defect/fault
- Picture or video showing the issue(s) (optional)
Video of replacing the cartridge
![](https://saas.bk-cdn.com/t/35d485ae-4ed2-40fa-852f-69628021d58e/u/45795e22-da27-4982-9f6a-3922c022d40c/1684996543538/%E5%8D%95%E5%8A%9F%E8%83%BD%E9%98%80%E8%8A%AF.jpg)
![](https://saas.bk-cdn.com/t/35d485ae-4ed2-40fa-852f-69628021d58e/u/45795e22-da27-4982-9f6a-3922c022d40c/1684997298451/%E6%9C%AA%E6%A0%87%E9%A2%98-2.jpg)
Problem still exists or No after-sales information you need?