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1. Recommended Distance For Glass Shelf
BGS201
The recommended distance between the mounting plates and the wall corner is 4-5" (100mm-125mm), which can ensure the optimal performance and safety of our product.
A2022
To ensure product stability, the recommend distance between the centers of the two bases is 250mm (9 27/32 inches) .
2. Spring Too Short--A23075
3. Bracket Away From The Wall--KUR215、KUR218
The brackets are designed with elasticity. Please snug the brackets fit against the wall and secure them with screws.
4. Uneven Poles--BTH217
The vertical rod is actually divided into front and rear parts. Try flipping the misaligned vertical rod 180° according to the picture, and then reinstall it.
5. Swivel Arm Cannot Be Installed--BTH219
① Please remove the two pre-installed screws on the side of the vertical bar first.
② Please check for any residue inside the tube and wipe it clean with a cloth or tissue if necessary.
③ You can try to insert the swing arm firmly into the vertical bar. Please don't worry, if there is any damage, Contact KES for replacement.
Problem still exists or No after-sales information you need?
