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1. Only one screw was installed
Ensure two screws are installed on the base. If only one is installed, please install two to ensure stability.
2. Screw connecting the rod and base is loose
Tighten the nut in the middle of the base.
3. Screw on the base is loose
- Refasten the product to the base to reinstall .
- Use the allen key provided to tighten the screw under the base.
Special cases
For Model A2106
Ensure that the base screw aligns with the recess, and that the recess is located directly below.If not, adjust as picture.
For Model A2104
For Model BTH217
- Please confirm if all the gaskets on the diagram have been installed in place
- Gaskets missing? Do not worry, Contact KES for replacement!
Problem still exists or No after-sales information you need?
