Loose
Please tighten the screws inside the holder to see if it works.
![](https://saas.bk-cdn.com/t/35d485ae-4ed2-40fa-852f-69628021d58e/u/45795e22-da27-4982-9f6a-3922c022d40c/1685163947543/image.png)
Unable to fix handheld shower
For Model F209:
Unscrew the screws inside the holder then adjust it so that the larger opening is at the top. This will ensure proper function.
For Model F204:
Manually adjust the shower holder so that the larger opening is at the top.
![](https://saas.bk-cdn.com/t/35d485ae-4ed2-40fa-852f-69628021d58e/u/45795e22-da27-4982-9f6a-3922c022d40c/1685164200380/F209S100-BS-A%2B%E7%94%B5%E8%84%91%E7%AB%AF-650%C3%97350%EF%BC%882022-11-11%EF%BC%89-07.jpg)
Holder slipping
Try locking the holder as the picture
![](https://saas.bk-cdn.com/t/35d485ae-4ed2-40fa-852f-69628021d58e/u/45795e22-da27-4982-9f6a-3922c022d40c/1685164368692/image.png)
Holder cracking
Don't worry, please contact KES to obtain a replacement part. Please provide:
- Dated proof of purchase
- Decription of the defect/fault
- Picture or video showing the issue(s) (optional)
Problem still exists or No after-sales information you need?