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Email: cs@keshome.com,
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- Please provide:
- dated proof of purchase
- decription of the defect/fault
- picture or video showing the issue(s) (optional)
△Notes for return
- Amazon offer returns for items within 30 days of receipt of shipment.
- If for any reason this product does not meet your expectations, make sure repack all parts of this product in the original box to avoid delays in the return process.
- More informations, click here:
Returns and Refunds - Amazon Customer Service
△How to return an Amazon order?
Not exceed the return period (within 30 days):
- To return orders go to
Your Orders
. To return a gift, seeReturn a Gift
. - Choose the order and select the Return or Replace Items.
- Select the Reason for return menu.
- Choose how to process your return. If applicable, select to issue a refund or replacement.
- Select your preferred return method.
- Print your return label and return authorization.
- Add your return label (if applicable) and package your items securely for return.
Exceeded the return period (over 30 days):
Since different countries may display different pages, the following operations can be performed according to the actual situation:
Step ①
Find and click【Help】or 【Customer Service】at the end of the foreground page. Or click the link to chat:
https://www.amazon.com/contact-us
Step ②
Click【A delivery, order or return】→【Contact us】
Step ③
Choose one feasible contact method: Phone call / Chatting now / Email.
Step ④
Please tell Amazon customer service:
- "The product has never been used and just been opened recently, then it is found that the product is not applicable, so you want to return it. "
- Ask Amazon customer service to open the return window again, the order will display 【view return label & instructions】.You can use this return label to return the product.
Note: FBA fees will be deducted for the return beyond the return period.